Terms of Service
1. The service
SightOps is healthcare business management software provided as a subscription cloud service — not sold as perpetual desktop software. It is one product for pharmacies, clinics, hospitals, agrovets, and wholesale. eTIMS and M-Pesa, where available, are integrations, not separate products.
The free demo is the only access that does not require payment. Paid plans require payment before that version is unlocked. Access to a paid plan requires active maintenance except where we have agreed otherwise in writing.
2. Pricing and payment
Fees, tiers, caps, setup, training, and renewal lock are described in the Pricing Policy and on the Pricing page. You agree to pay applicable maintenance and one-time fees on time.
3. Use of the service
You must follow the Usage Policy. In summary: you are responsible for authorised users, the accuracy of business data, regulatory compliance (including pharmacy, clinical, and tax rules), safeguarding credentials, and not using the demo as a live shop.
4. Data and availability
We use commercially reasonable efforts to keep the service available and secure. Scheduled maintenance and events outside our control may affect access. Each organisation is isolated from other clients’ records. Backup and export features depend on your plan.
5. Suspension
We may suspend access for non-payment, breach of these Terms or the Usage Policy, abuse of the demo, or risk to the platform, with notice where practicable.
6. Limitation of liability
To the maximum extent permitted by Kenyan law, SightOps is not liable for indirect or consequential loss, including lost profits, lost stock value, or tax penalties arising from data you enter or from third-party systems (including KRA and payment providers). Our aggregate liability for any claim is limited to fees you paid us in the twelve months before the claim.
7. Changes
We may update these Terms, the Pricing Policy, or the Usage Policy with notice on the relevant page. Continued use after the effective date constitutes acceptance unless a separate written contract says otherwise.