SightOps Pricing Policy
1. Definitions
- Organisation — your company account on SightOps.
- Maintenance / subscription — recurring fee for continued access, hosting, updates, and standard support.
- Setup (implementation) — one-time services to configure your organisation, branch, users, catalogue, or printers.
- Training — one-time services to teach your staff; optional and quoted separately unless included in a written offer.
- Branch — a site operating under a fiscal doctrine (e.g. retail counter, wholesale depot, clinic).
- Branch credits — internal meter for multi-branch plans (retail = 1 credit, wholesale ≈ 1.5, clinic ≈ 2).
2. Why we charge monthly maintenance
Many Kenyan products sell a one-time fee because they are offline desktop programs: one PC, no shared multi-user cloud, and no ongoing hosting cost for the vendor. SightOps is different — it is cloud-based. Your team can sign in from permitted devices; data is stored and processed on infrastructure we operate; we ship fixes and features without shipping new installers.
The maintenance fee keeps the service available, secure, and improving. If maintenance lapses, access may be suspended after notice, subject to our Terms of Service and Usage Policy.
3. Maintenance tiers (subscription)
List prices are published on our Pricing page. Summary as of this policy version:
| Plan | Maintenance (monthly) | Typical use |
|---|---|---|
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Pay annually in advance and receive two months free (pay ten months, use twelve) unless a different promotion is stated in writing.
4. Retail Solo, Retail Pro, and Clinic Lite
Retail Solo is a budget get-started till (KES 500/month): one user, one pharmacy branch, and only sales invoices, supplier invoices (receive stock), and stock adjustments. Other workspaces stay on the account but stay hidden until you upgrade. Support is not included.
Retail Pro is KES 2,000 per branch per month for multi-shop pharmacy retail. It does not include the clinic or wholesale modules.
Clinic Lite sits at the same monthly level as Retail Pro (KES 2,000/month) and includes the clinic / OPD module. Attached one-day setup and onboarding is KES 40,000. Clinic and wholesale modules are not available on Demo, Solo, Pharmacy Lite, or Retail Pro. They become available on Clinic Lite (clinic) or on plans above Retail Pro (clinic and/or wholesale).
We may change tier limits or feature allocation with reasonable notice; published caps at signup apply to your organisation record.
5. One-time setup fees
Self-setup is free on plans that allow it (for example Retail Solo). Pharmacy Lite and Clinic Lite include a required one-day setup and onboarding fee (see section 6). Other paid setup packages are quoted on the pricing page and may vary by location or complexity.
| Package | Fee (once) |
|---|---|
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6. Setup and onboarding (one day)
Pharmacy Lite and Clinic Lite include a required one-day setup and onboarding fee (not a substitute for monthly maintenance). Delivery is virtual or physical. If you want physical / on-site training, you cover travel and related expenses. Optional extra training packages on the pricing page do not replace maintenance.
| Package | Fee (once) |
|---|---|
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7. Add-ons and upgrades
- Extra users — beyond tier included users, per published per-user monthly rate.
- Extra branches — require a higher maintenance tier or branch credit pool; wholesale and clinic branches consume more credits than retail.
- Custom work — integrations, migrations, or on-site work outside standard packages — quoted in writing.
8. Free demo (the only zero-cost start)
The free demo is an evaluation workspace. It does not expire on a calendar date, but document, search, and catalogue activity is capped (see the Usage Policy). It is not for production or a live trading day. Paid packages on the pricing page do not include a free trial of that paid plan — you pay first, then we unlock the plan. Data on the account is kept when you upgrade. Caps and fair-use limits are in the Usage Policy.
9. Paid subscription renewal
Paid plans are billed to a paid-through date. We notify the organisation about five days before that date. If payment is not received, access is locked on the same plan until you pay. Paying restores that plan. We do not convert a paid organisation to the free demo because a period ended.
10. Taxes and invoices
List prices are VAT-exclusive unless your invoice states otherwise. You are responsible for applicable taxes.
11. Changes to prices
We may update list prices or this policy. Material changes to maintenance for existing paying customers will be communicated with reasonable notice. Continued use after the effective date constitutes acceptance unless your separate contract says otherwise.
12. Refunds
Maintenance is generally non-refundable for elapsed periods. One-time setup/training fees are non-refundable once delivery has started, except where required by law or stated in a written offer.
13. Contact
Billing and plan questions: support@pharmasight.co.ke